Unboxing 
E-Commerce Growth

Designed to Deliver

As peak hour demand started putting pressure on their manual processes, Advantage Box partnered with port80 to rethink both their in store and digital experience. The first step was moving from a custom WordPress setup to the more flexible and scalable Shopify platform. From there, we built a custom self serve kiosk that lets customers browse products, choose quantities, and submit orders for staff approval in a quick and intuitive way. With multilingual support and volume based pricing built in, the new system gives customers more control while helping staff manage a higher volume of orders more efficiently.

Main Stack

The Brand

Advantage Box is a trusted name in sustainable packaging, supporting businesses across North America with reliable products and service. With a strong lineup of corrugated solutions and deep expertise in custom packaging, they bring together dependable, hands on service with a forward thinking approach to supply chain support. As a go to partner for ecommerce, manufacturing, and logistics companies, Advantage Box is known for quality, efficiency, and tailored B2B solutions that deliver more than just packaging—they deliver real business value with every order.

The Challenge

Advantage Box was ready to elevate its in-store experience to better match the confidence and clarity its customers brought with them. Many buyers arrived knowing exactly what they needed, but the ordering process relied heavily on manual entry and staff availability. Without a self-service option or clear visibility into bulk pricing, the experience created avoidable friction. The opportunity was clear: streamline operations, reduce wait times, and empower customers to move from selection to submission with ease.

1. Reimagining the In-Store Experience

   Manual order processing caused delays during peak hours, reducing service speed and increasing pressure on staff. As customer demand grew, the lack of an efficient ordering system made it difficult to keep up, leading to longer wait times and a less streamlined experience for ready-to-buy customers.

2. Unlocking Smoother In-Store Operations

   Employees were stretched between customer service and inventory tasks, resulting in reduced efficiency and slower service. Limited staffing during busy periods made it difficult to manage both front-of-house support and backend operations effectively.

3. Optimizing Service Through Language Support

   With a diverse customer base, many shoppers spoke languages other than English and often needed additional support during the purchasing process. Creating a smooth and welcoming experience for everyone meant making it easier for customers to browse products and place orders, no matter what language they spoke.

Boxed Solutions, Big Results

The Catalog That Clicks

Challenge

Without a simple way to browse or see what was available, customers often got stuck mid order. It slowed things down and pulled staff in to help more than they should have.

Solution

We built a user-friendly, self-serve product catalog powered by Shopify’s API, giving customers real-time access to product details and availability.

Benefit

The intuitive interface made it easy to browse, select, and understand inventory status, streamlining the shopping experience while reducing the burden on staff.

Results

Staff interaction time dropped by 35%, allowing teams to focus on fulfillment and service quality.

Pricing That Adapts to the Cart

Challenge

Customers lacked visibility into volume-based discounts, resulting in missed savings and lower average order values. Without clear, upfront pricing incentives, many buyers overlooked opportunities to purchase in bulk, leaving both revenue and customer satisfaction on the table.

Solution

We implemented Shopify’s dynamic pricing rules to display tiered discounts in real time, giving customers full visibility into bulk savings as they shop.

Benefit

The implementation encouraged larger orders, improved transparency, and streamlined the decision making process at the point of purchase.

Results

Purchasing behavior improved, with customers naturally placing higher value orders.

A Better Box, A Smarter Business

Challenge

In store, ordering felt more like a conversation than a process. Customers had to list out what they needed piece by piece while staff turned it into an order. It worked, but not without slowdowns, mix ups, and added pressure when things got busy.

Solution

We introduced a custom “Submit Cart” feature that let customers finalize their selections and send orders directly to staff for review through Shopify’s POS system.

Benefit

The development streamlined the handoff between customers and team members, reduced manual input, and ensured faster, more accurate processing at the point of sale.

Results

Operations became more efficient with smoother, better organized in store processes.

Making Every Interaction Count

Challenge

With a wide mix of languages among customers, not everyone could easily navigate the in store experience. Making it more approachable and easy to understand for all shoppers became key to creating a more inclusive and comfortable way to buy.

Solution

By enabling language selection at the kiosk through Shopify’s localization features, customers could interact in their preferred language.

Benefit

The integration created a more welcoming environment and reduced reliance on staff for translation support. This enhanced accessibility not only improved confidence in the ordering process, it also ensured a smoother and more inclusive customer experience.

Results

Improved language accessibility encouraged more multilingual customers to use the kiosk with ease.

That’s the Advantage

The Shopify powered self serve kiosk quickly became a game changer for Advantage Box. By combining the flexibility of Shopify with a thoughtfully designed experience and custom features, port80 created a solution that made in store ordering simpler for everyone. Customers can now place orders with ease, while staff are able to keep things moving more smoothly behind the scenes. The end result is a faster, more intuitive, and more inclusive buying experience that fits right in with how Advantage Box does business.

1. Fewer Staff Touchpoints, Smoother Order Flow
   Customers can now move through the ordering process on their own, from start to finish, without needing constant staff support.
2. Stronger Kiosk Adoption Across Languages
   With built in multilingual support, more customers feel comfortable using the kiosk and navigating the experience independently.
3. Higher Value Orders, Made Simple
   Clear, easy to understand volume pricing helps customers make more informed decisions, naturally leading to larger orders.
4. Faster, More Efficient Fulfilment
   With pricing and order details clearly laid out, staff can process and fulfil orders with greater speed and accuracy.

Wrapping It Up

The Advantage Box kiosk changes how customers move through the in store experience. Every detail was designed to make ordering feel simpler, faster, and easier to understand, from pricing to language support.